Requisition No: 849880
Agency: Office of the Attorney General
Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 41000625
Pay Plan: Career Service
Position Number: 41000625
Salary: $51,500.02 Annually
Posting Closing Date: 05/14/2025
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Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.
Pay: $51,500.02 Annually
Position Summary: This position is in the Division of Victim Services and Criminal Justice Programs with the Office of the Attorney General. As a Victim Services Program Specialist, you will serve as part of a team of regional victim advocates across the state.
Qualifications:
- Eight (8) years of professional or nonprofessional experience in administrative work, accounting, auditing, probation and parole, corrections, claims processing, claims or benefits eligibility determination, social or victim services.
- A bachelor’s degree from an accredited college or university can substitute for four years of the required work experience.
- A master's degree in a related field can substitute for six years of the required experience.
Preference may be given to applicants with:
- At least two years’ experience providing direct services to crime victims.
- Experience working with crime victims in the court process.
- Familiar with the principles and techniques of effective crisis intervention.
- Strong interpersonal skills and are comfortable with public speaking, and can work independently and effectively manage time while completing a variety of tasks.
The Work You Will Do: This position’s duties include but not limited to the following:
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Provides appellate notification and explains court decisions, court documents and provides court accompaniment to victims and next of kin in assigned district courts of appeal, circuit court and the Florida Supreme Court.
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Enters and tracks victim information into the criminal appellate database, works as a liaison with the State Attorney’s Office (SAO) to obtain accurate victim information, trains SAO advocates and other allied professionals on the criminal appellate process and other duties necessary related to the criminal appellate process.
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Analyze victims’ compensation claims through the VAN and VANNext systems in order to assist both victims of crime and victim compensation analysts with claim determination. Work collaboratively with law enforcement agencies and the public regarding line of duty death claims.
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Schedules and provides in-depth training to allied professionals related to Division programs, such as the Address Confidentiality Program, Victim Compensation, and Cybersafety.
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Serves as a liaison with local city, county, and state officials, allied professional groups, community groups and the community at large in order to provide information about Florida Statute 960 and collaborate to improve victim services.
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Ensures necessary services are being provided within the assigned geographical area and works with community providers to fill gaps in services.
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Attends local coalition meetings, taskforces, workgroups and review teams to assist with analysis of criminal cases in efforts to improve victim services.
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Deployment to mass casualty criminal incidents, to assist victims, families and communities in need of assistance with victim compensation claims and other duties as assigned.
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Serves as consultant to management for the purposes of improving operational procedures.
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Complete special assignments and perform related duties as assigned.
NOTE: This position involves local and occasional statewide travel.
Knowledge/Skills/Abilities:
- Knowledge of and ability to apply the principles and techniques of effective communication, including public presentations.
- Knowledge of the basic objectives of victim services and compensation programs.
- Knowledge of the principles and techniques of effective crisis intervention.
- Knowledge of the principles of victimization.
- Ability to prepare and maintain accurate information.
- Ability to coordinate a variety of program activities.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently.
- Ability to multi-task under changing conditions.
- Ability to understand and apply applicable rules, regulations, policies and procedures relating to victim services.
Candidate Profile (application) must be completed in its entirety.
- Include supervisor names and phone numbers for all periods of employment.
- Account for and explain any gaps in employment so that the hiring process is not delayed.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of entering work history.
- If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits.
- Nine paid holidays and one Personal Holiday each year.
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
- Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
- Flexible Spending Accounts
- Tuition waivers.
- And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
IMPORTANT NOTICE: To be considered for the position, all applicants must:
Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.
- Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
- The elements of the selection process may include a skill assessment exercise.
- Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
- OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.
CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (E-Verify). E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).
PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation.
REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
