Requisition No: 851875
Agency: Department of Transportation
Working Title: TECHNICAL ANALYST I - 55010035
Pay Plan: Career Service
Position Number: 55010035
Salary: $49,578.04 - $ 64,159.81
Posting Closing Date: 05/09/2025
Total Compensation Estimator Tool
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
942 / Office of Information Technology
OPEN COMPETITIVE
CAREER SERVICE
CONTACT PERSON: Rhianna Reichert
CONTACT PHONE NUMBER: (850) 410-5577
CONTACT EMAIL ADDRESS: Rhianna.Reichert@dot.state.fl.us
ANTICIPATED BI-WEEKLY HIRING SALARY: $1,923.08/biweekly ($50,000.08/annual)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision
As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Technical Analyst I for the Office of Information Technology
The position is responsible for managing and maintaining SharePoint environments, providing user support, and ensuring optimal performance. This involves performing regular site audits, resolving incidents related to SharePoint functionality, permissions, and access control, and developing and maintaining SharePoint sites, libraries, lists, workflows, and other components. Additionally, the role includes providing basic support and troubleshooting for Power Apps, Power Automate, and Power BI. This involves assisting users with simple applications, automated workflows, and dashboards, and maintaining documentation for Power Platform solutions.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.
Where You Will Work:
Florida Department of Transportation
605 Suwannee Street
Tallahassee, FL 32399
Anticipated Pay:
$1,923.08/biweekly
Your Specific Responsibilities:
Manage and maintain SharePoint Online and/or On-Premises environments. Provide user support and resolve incidents related to SharePoint functionality, permissions, and access control. Perform regular site audits, monitor usage, and ensure optimal performance. Develop and maintain SharePoint sites, libraries, lists, workflows, and other components. Troubleshoot and resolve issues reported through tickets within established SLAs. Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provide high level of customer service by providing status and information to the customer. Monitor SharePoint and Power Platform environments using available tools to ensure uptime and performance. Generate reports on usage, issues, and ticket resolutions. Identify and escalate recurring issues for further analysis and resolution.
Provide basic support and troubleshooting for Power Apps, Power Automate, and Power BI. Assist users with simple applications, automated workflows, and dashboards. Collaborate with end-users to understand requirements and recommend appropriate Power Platform solutions. Maintain documentation for Power Platform solutions, including design documents, user guides, and troubleshooting guides.
Collaborate with cross-functional teams to support business initiatives and provide technical expertise. Provide guidance to users on best practices for SharePoint and Power Platform. Conduct training sessions and create knowledge base articles for common user issues. Work closely with other IT teams to ensure seamless integration with other enterprise systems. Participate in process improvement initiatives and contribute to developing best practices. Recommend enhancements to improve functionality, efficiency, and user experience. Stay current with updates and new features in SharePoint and Power Platform.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
Knowledge of:
- Knowledge of SharePoint Online and/or On-Premises administration, including site management, permissions, and content management. Knowledge of supporting Power Platform applications, including Power Apps, Power Automate, and Power BI. Knowledge of Microsoft products, including Office 365, OneDrive, and Teams, in an enterprise environment. Knowledge of IT service management platforms (e.g., ServiceNow) for ticket management and incident resolution. Knowledge of basic network concepts and web-based application troubleshooting. Knowledge of creating and maintaining user guides, technical documentation, and knowledge base articles. Knowledge of governance and compliance best practices within SharePoint and Power Platform environments.
Skills in:
- Skilled in providing technical support for SharePoint and Power Platform-related issues. Skills in diagnosing and resolving technical issues using analytical and problem-solving skills.
Ability to:
- Ability to troubleshoot and resolve system, application, and integration issues. Ability to plan, organize, manage, and track multiple projects and initiatives. Ability to collaborate with cross-functional teams to implement and support solutions. Ability to manage competing priorities. Ability to pursue training and certifications to enhance skills and stay informed of emerging trends.
Minimum Qualifications:
- Five years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems. Post-secondary education may substitute on a year-for-year basis for the required experience. The incumbent of this position may be physically located in Central Office or a District Headquarters Office.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
|
- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
|
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
