Requisition No: 850830
Agency: Department of Transportation
Working Title: ENTERPRISE TECHNICAL ANALYST - 55010196
Pay Plan: Career Service
Position Number: 55010196
Salary: $66,572.05 - $73,500.06
Posting Closing Date: 04/28/2025
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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
942 / Office of Information Technology
OPEN COMPETITIVE
CAREER SERVICE
CONTACT PERSON: Rhianna Reichert
CONTACT PHONE NUMBER: (850) 410-5577
CONTACT EMAIL ADDRESS: Rhianna.Reichert@dot.state.fl.us
ANTICIPATED BI-WEEKLY HIRING SALARY: $2,692.31/biweekly ($70,000.06/annual)
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision
As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Enterprise Technical Analyst for the Office of Information Technology
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training courses and instructor led courses.
Where You Will Work:
Office of Information Technology
605 Suwannee Street
Tallahassee, FL 32399
Anticipated Pay:
$2,692.31/biweekly
Your Specific Responsibilities:
Manage, maintain, and optimize the ServiceNow platform. Provide enterprise technical analysis to support enterprise architecture goals through collaboration with management, developers, and architects. Install, configure, and upgrade the ServiceNow platform and its modules. Create and maintain forms, workflows, and business rules, and perform system health checks and performance optimization. Manage ServiceNow instances across development, test, and production environments, and implement ServiceNow Updates and patches. Integrate ServiceNow with other enterprise systems (email, AD/LDAP, monitoring tools, etc.). Build and maintain reports, dashboards, and notifications.
Maintain the Configuration Management Database (CMDB) to ensure data quality, integrity, and compliance. Provide support for ServiceNow-related issues. Evaluate new ServiceNow features and modules for potential implementation. Participate in roadmap planning for ServiceNow capabilities. Manage service catalogs and request fulfillment processes. Manage data imports, exports, and migrations. Troubleshoot workflow, script, and integration issues, and analyze logs to identify and resolve system errors. Monitor system performance and address bottlenecks.
Document ServiceNow system configurations and customizations. Participate in documenting and reviewing Office of Information Technology (OIT) policies, procedures, and standards. Communicate system changes and updates to stakeholders.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
Knowledge of:
- Knowledge of the Information Technology Infrastructure Library (ITIL) framework. Knowledge of the principles, practices, and techniques of business and systems analysis, system development and maintenance life cycles.
Skills in:
- Skilled in the use of multiple development technologies including JavaScript, REST, XML, JSON, HTML, and CSS. Skill with Microsoft SQL and other Relational Database Management Systems (RDBMS). Skill in using development tools, understanding and following system architecture models, including cloud-based components and sub-components.
Ability to:
- Ability to facilitate groups of stakeholders to develop business and systems requirements and other analysis deliverables related to the maintenance or development of computer systems. Ability to prepare and execute test plans, test cases, and test scripts. Ability to relate to customers’ needs and perform duties in a service-oriented manner. Ability to interpret and communicate technical information both verbally and in writing. Ability to plan, organize, coordinate and prioritize work assignments. Ability to develop and manage information systems documentation in accordance with the department’s standards. Ability to analyze processes and workflows to design efficient information solutions. Ability to use highly technical workflow diagramming software tools and techniques.
Minimum Qualifications:
- Six years of experience in computer systems analysis, computer programming or in planning or designing distributed computer systems. Post-secondary education may substitute on a year-for-year basis.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Health insurance (over 90% employer paid)
- $25,000 life insurance policy (100% employer paid)
- Dental, vision and supplemental insurances
- State of Florida retirement package
- 10 paid holidays a year
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- Generous vacation and sick leave
- Career advancement opportunities
- Tuition waiver for public college courses
- A variety of training opportunities
- Employee Assistance Program (EAP)
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SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
