Requisition No: 852452
Agency: Children and Families
Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60026689 1
Pay Plan: SES
Position Number: 60026689
Salary: $52,859.88, in accordance with DCF salary policy
Posting Closing Date: 05/08/2025
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This is an Internal Agency opportunity.
Only current department employees are eligible to apply.
THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION
The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program,the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *
Applicants must meet the minimum requirements to be hired for this position.
Senior Management Analyst Supervisor – 60026689 – ESS OPBI Quality Management
THIS IS NOT A TELEWORK POSITION.
The selected candidate will be required to work at the office location.
Some travel may be required.
This is a full-time position working 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
Minimum Qualifications:
- Must be a current DCF Employee
- A valid State issued driver’s license
- A willingness to travel extensively, including overnight travel
- At least five years of experience working in the Florida Department of Children and Families (DCF) Economic Self Sufficiency Program determining eligibility or policy applications for any of the public assistance programs (Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance)
- Minimum of 2 years of experience reading/reviewing cases in the ESS Program
Preference will be given to candidates with the following:
- At least one year in a supervisory or management capacity in the ESS program
Senior Management Analyst Supervisor – ESS Office of Public Benefits Integrity, Office of Quality Management
The Office of Quality Management is seeking a dynamic Senior Management Analyst Supervisor to join the Quality Assurance Team within the Economic Self-Sufficiency (ESS) Florida Program Office. This is a Selected Exempt Service management position responsible for conducting the required Management Evaluation (ME) reviews of the Medicaid, Temporary Cash Assistance (TCA), and Refugee Assistance Programs (RAP) for accuracy and timeliness within the six regions. The incumbent will serve as the Headquarters Quality Assurance Manager.
The position requires an enthusiastic candidate who displays progressive thinking and a can-do attitude. They must possess the ability to analyze data and think critically, creatively and strategically. The candidate must have subject matter expertise in the relevant program areas in order to direct a team responsible for management evaluations and validations of regional designated reviewers. Key to this position is the ability to network, develop and maintain professional relationships with regional counterparts, other Departmental programs, and state and federal agencies.
This position is qualified to be exempt from public record.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
Duties and Responsibilities:
- This is a responsible professional position in the Economic Self Sufficiency (ESS) program within the Office of Public Benefits Integrity requiring advanced expertise in the ESS program areas, including extensive knowledge of program concepts, policies, and operations procedures, and eligibility system. This position is responsible for the planning, development, and assessment of Headquarters Medicaid, Temporary Cash Assistance (TCA) and Refugee Assistance Program (RAP) Quality Control (QC) and Management Evaluation (ME) activities in relation to the administration of the Economic Self Sufficiency (ESS) Programs.
- Provides supervision, support and direction to assigned direct reports whose responsibilities include state compliance ME/QC activities within the ESS Program. This requires overseeing the provision of technical assistance, monitoring, case reviews and ME/QC facilitation to operations staff. It requires assigning and tracking staff work assignments to ensure projects are carried out by assigned deadlines and in the most accurate manner possible. Duties also include hiring, training, motivating, managing and evaluating performance through established performance appraisal criteria.
- Responsible for all state monitoring activities in TCA, Medicaid and RAP within the ESS Program to ensure program compliance with policy and federal regulations. Ensures monitoring provided by the ME/QC staff is comprehensive and covers all aspects of quality and quantity of service delivery to ensure uniformity throughout the state and as outlined by state and federal requirements. Identifies and shares with headquarters and other regional partners best practices discovered via monitoring. Identifies deficiencies, analyzes program effectiveness and efficiency, and provides guidance in the development of corrective action plans to improve service delivery. Identifies gaps in delivery of services in assigned program areas
- Assists in program review development, develops tools and technical assistance, and provides resources to ME/QC Analysts to perform program case reviews. Ensures reviews are accurate, timely, and producing information relevant and applicable to the program. Provides results reports, suggestions and recommendations for improvement in an effort to develop state corrective action plans.
- Ensures monitoring tools are up to date and applicable to current policy. Makes available all working papers for auditing purposes. Identifies and shares operational training needs. Leads and directs ME/QC staff in the development and delivery of monitoring results.
- Reviews administrative policies, procedures and guidelines as well as proposed legislation to evaluate the impact on operational staff and recommends appropriate actions. Identifies operational problem areas in the implementation of program policies and makes recommendations to resolve issue in coordination with regional staff.
- Assesses and analyze findings of the Payment Error Rate Measurement for Medicaid to resolve issues and make recommendations for corrective action to findings. Works with the Medicaid program policy unit and is the Agency for Healthcare Administration liaison to provide direction, guidance, and input.
- Reviews administrative rules and policies related to the implementation of the Medicaid Eligibility Quality Control (MEQC) to ensure that reviews meet Health and Human Services, Centers for Medicare & Medicaid Services criteria. Provides direction and guidance to staff in the operation of the MEQC review.
- Coordinates with other Department of Children and Families Program Offices and agencies to ensure the delivery of quality and timely services.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities:
- The person must be able to review, absorb, understand, and apply state and federal policy to increase the effectiveness and delivery of the program and to increase and maintain exceptional program integrity.
- Have a detailed working knowledge of all public assistance programs administered by the ESS program office.
- Demonstrates effective interpersonal and communication skills and a demeanor conductive to a positive work environment.
- Detailed knowledge of the public assistance eligibility process and procedures and have expertise in the use of the eligibility system.
- Detailed knowledge of the computer systems associated with ESS and use those systems with proficiency.
- Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff.
- Knowledge of federal policies, public assistance program policies, Florida Statutes, and applicable federal regulations that pertain to public assistance programs.
- Ability to communicate effectively, orally and in writing, and the ability to prepare evaluative reports.
- Ability to lead, supervise and manage people.
- Ability to establish and maintain effective working relationships with internal and external partners.
- Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time.
- Ability to analyze problems comprehensively and recommend solutions/change(s) quickly and effectively.
- Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.
- Ability to be flexible and prioritize workloads.
- Ability to effectively train staff.
- Ability to listen effectively; uses active listening skills.
- Ability to actively seek ways to help people, service orientation mindset.
DCF EMPLOYMENT DISCLOSURES
The Department of Children and Families is a tobacco-free environment.
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
