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This is an open competitive opportunity.
Senior Human Services Program Analyst
Hope Navigator II
THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE OFFICE.
Location:1301 North 9th Avenue, Pensacola FL 32503 or 407 Racetrack Road NE, Ft. Walton Beach, FL 32547
This is a full-time Career Service position, working 40 hours per week.
Regular business hours are 8:00 am - 5:00 pm EST, Monday to Friday.
This posting will be used to fill multiple positions vacancies.
Salary to be determined, based on experience, $40,084.32 minimum.
If selected for hire, current DCF employees will be compensated in accordance with the DCF salary policy.
Required Minimum Qualifications:
- Bachelor’s degree from an accredited college or university or equivalent, four (4) years of experience in Social Services.
- Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
- Valid Driver’s License.
- Able and willing to travel within the region and/or to stay overnight outside the region when required?
Preference will be given to candidates who meet the following:
- Bachelor’s degree from an accredited college or university in a Human Services field or equivalent experience, four (4) years in Case management.
- Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
- Note: Case management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans.
- Valid Florida Driver’s License.
POSITION DESCRIPTION
A Hope Navigator is a professional position responsible for assisting customers navigate through self-identified barriers, that are preventing them from reaching self-sufficiency. The Hope Navigator assists the customer by connecting them to care partners, to address the customer’s barriers to self-sufficiency.
The duties and responsibilities include, but are not limited to the following:
- Conducts extensive customer centered assessments to identify barriers preventing self-sufficiency. Provide the customer with referrals to partners that can assist the customer with services to meet their needs.
- Complete customer referrals to community resources based on the need’s assessment, identified barriers and goals set in the care plan. Assist families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs. Assist families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary. Maintain frequent communication with customers, reassesses needs, and completes additional referrals and updates to the care plan if needed. Act as a navigator for customers regarding available program services and optional methods of attaining self-sufficiency goals.
- Identify and maintain a working knowledge of available community resources, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
- Document all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Prepare correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
- Actively participate in ongoing cross-program training and team meetings. Build and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers and community stakeholders and partners.
- Participate in meetings, committees, and community activities as needed.
- Perform special assignments and other related duties as needed.
Knowledge, skills, and abilities, including utilization of equipment, required for the position:
- Knowledge of the methods of data collection and analysis.
- Basic management principles and practices.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
- Organize data into logical format for presentation in reports, documents, and other written materials.
- Conduct fact-finding research.
- Utilize problem-solving techniques.
- Understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
- Plan, organize and coordinate work assignments.
- Communicate effectively.
- Establish and maintain effective working relationships with others.
REQUIREMENTS
This position has been designated as an essential position and is expected to work during emergency situations or natural disasters. The incumbent of this position may be required to work before, during, and beyond normal work hours/days to include holidays.
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