Requisition No: 852198
Agency: Children and Families
Working Title: HUMAN SERVICES COUNSELOR III - 60025205
Pay Plan: Career Service
Position Number: 60025205
Salary: 33,759.96
Posting Closing Date: 05/06/2025
Total Compensation Estimator Tool
Agency: Department of Children and Families
Working Title: HUMAN SERVICES COUNSELOR III - 60025209
Position Number: 60025205
Salary: $33,759.96
Posting Closing Date: 05/06/2025
Human Services Counselor III
OCCUPATION PROFILE
This position primarily covers Nassau, Duval and Clay Counties
JOB FAMILY: COMMUNITY AND SOCIAL SERVICES
CCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK
OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER
SALARY: This position will be hired at the salary of $1298.46 bi-weekly; $33,759.96 annually.
BENEFITS
Annual and Sick Leave Package
Ten Paid Holidays
Health, Dental, Disability, Life Insurance and Optional Supplemental Insurance
Educational Benefits (tuition waiver)
Contributory Retirement Plan
Deferred Compensation plans offered
DESCRIPTION
Vulnerable adults in crisis need quick action from strong, compassionate individuals dedicated to ensuring their safety. This demanding and challenging career could be your opportunity to speak for those adults who cannot protect themselves and fight to help ensure their safety and independence as much as possible.
We are looking for individuals who are detail-oriented, possess good decision-making skills, and are able to thrive in a challenging, high-pressure, fast-paced environment. When seconds count, your decision may be the critical difference in the lives of Florida’s vulnerable adult population.
The Human Services Counselor III is responsible for the arrangement and/or the provision of services to eligible Adult Protective Services clients, living in the community or in state licensed facilities. The counselor provides case management for the following programs: CCDA (Community Care for Disabled Adults), HCDA (Home Care for Disabled Adults), Protective Intervention and Protective Supervision.
This work requires a high degree of tact, patience, and courtesy dealing with vulnerable adults. Incumbents in this class must be able to maintain a calm, professional demeanor while handling a variety of emergency and non-emergency calls. The work requires independent judgment and initiative to complete field assignments. Additionally, this work requires the ability to complete tasks and assignments with minimal direct supervision. Typing and good time management skills are necessary for this job.
MINIMUM QUALIFICATIONS
An Associate’s degree or minimum of 60 semester hours and two years of professional experience in education, mental health, counseling, guidance, social work, health or rehabilitative programs; or a bachelor's degree from an accredited college or university;
Professional experience as described above can substitute on a year-for-year basis for the required college education;
A valid Driver License; and must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Bi-annual Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
EXAMPLES OF WORK
Performs scheduled service visits and contacts to complete or update care plans, assess or reassess service needs, and to define or redefine service goals, in accordance with programmatic policies and guidelines.
Interviews new applicants and evaluates them for assistance programs.
Provides and/or arranges services, as needed through the case management process.
Coordinates services for clients with appropriate agencies and resources.
Coordinates court ordered activities with legal staff and attends court hearings as scheduled.
Intervenes as an advocate for the client to resolve emergency problems in crisis situations.
Completes and processes required paperwork related to the opening, closing updating and provision of services to clients; including ASIS, OSS, court documents, and other program related forms.
Maintains case records according to program policies, including documentation of counselor activities.
EXAMPLES OF JOB CHARACTERISTICS
Establishing and Maintaining Relationships
Developing constructive and cooperative working relationships with others.
Assisting Others
Providing assistance to others.
Communicating With Persons Outside Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Getting Information Needed to Do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Provide Consultation and Advice to Others
Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitor Processes, Material, Surroundings
Monitoring and reviewing information from materials, events, or the environment, often to detect problems or to find out when things are finished.
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Identifying Objects, Actions, and Events
Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.
EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Social Perceptiveness
Being aware of others’ reactions and understanding why they react the way they do
Judgment and Decision Making
Weighing the relative costs and benefits of a potential action
Speaking
Talking to others to effectively convey information
Service Orientation
Actively looking for ways to help people
Active Learning
Working with new material or information to grasp its implications
Problem Identification
Identifying the nature of problems
Identification of Key Causes
Identifying the things that must be changed to achieve a goal
Solution Appraisal
Observing and evaluating the outcomes of a problem solution to identify lessons learned or redirect efforts
Active Listening
Listening to what other people are saying and asking questions as appropriate
Learning Strategies
Using multiple approaches when learning or teaching new things
Coordination
Adjusting actions in relation to others' actions
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job
Therapy and Counseling
Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects
Psychology
Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
Education and Training
Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
