Requisition No: 851009
Agency: Commerce
Working Title: OPS 851009 CUSTOMER SERVICE SPECIALIST - 40099800
Pay Plan: Temp
Position Number: 40099800
Salary: $15.00 an hour
Posting Closing Date: 04/30/2025
Total Compensation Estimator Tool
JOB TYPE: PART TIME / OPS Customer Service Specialist
POSITION LOCATION: 2175 NW 11th Drive, Chiefland FL., 32626
OPS Customer Service Specialist
OPEN COMPETITIVE
www.floridajobs.org/
Your Specific Responsibilities:
• Interviews and assesses job candidates to determine their qualifications, work history, job search strengths and challenges and areas of interest.
• Provides a job candidate orientation ensuring that job candidates are aware of and know how to access the full menu of CareerSource Citrus Levy Marion reemployment services.
• Conducts an initial assessment and review the results with job candidates.
• Assists the job candidate in creating an employability development plan that results in attainment of short and long term goals.
• Provides job candidates with up-to-date Labor Market information and ensures they know how to interpret and use this information to enhance the effectiveness of their job search.
• Directly provides the full menu of staff assisted services to job candidates.
• Documents all referrals, services, and follow up activities in Employ Florida (EF).
• Updates job seeker profiles in EF to ensure full, current and complete registrations.
• Coordinates in a team context with all staff members in the Business Services Department to ensure job candidates have maximal exposure to job vacancies and employers have full exposure and access to qualified job candidates.
• Critiques and reviews job candidate resumes.
• Screens and refers job candidates to appropriate workshops.
• Matches and refers job candidate’s customers to open and appropriate job vacancies.
• Instructs job candidates in presenting a positive image to employers and provides job candidate coaching - when appropriate.
• Utilizes knowledge of phone, email, and business etiquette to professionally handle all job candidates and employer customer service related issues and interactions (as assigned).
• Adheres to standards of excellent customer service and professional/ethical conduct.
• Ensures confidentiality of job candidate and employer records.
• Maintains full compliance with all personnel policies
• Performs other job functions as required.
These essential functions are not a complete statement of all duties required. Some marginal functions of the position that are not incidental to the performance of fundamental job duties may be excluded. All duties, responsibilities, and requirements are essential to job.
Required Knowledge, Skills, and Abilities:
Knowledge of interview and assessment basics.
Knowledge of basic labor resource information, i.e. wage & hour, labor market information, etc.
Knowledge of the community and resources available within the community.
Demonstrate significant knowledge of and skill in utilizing the Employ Florida (EF) to document employer/job seeker contact and provide services, will be provided on the job training in using Employ Florida portal. Exhibit a thorough knowledge of all CareerSource Citrus Levy Marion business and job candidate services.
Demonstrated ability to correctly interpret and efficiently implement policies and procedures.
Possess the ability to professionally represent CareerSource Citrus Levy Marion while performing follow-up and outreach with the business community.
Ability to meet deadlines.
Ability to use a keyboard and computer to enter and maintain data.
Ability to speak effectively and understandably on the phone and with people one on one, or before groups of people.
• Ability to work individually and/or as a member of a team.
• Demonstrated ability to meet or exceed established performance goals and monitoring standards.
• Demonstrated excellent time management, oral and/or written communication and work organization skills.
• Demonstrated proficiency in the use of office machines (copier, fax, phone, and scanner).
Acceptable vision and hearing with or without correction
To perform this job successfully the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.
Valid Florida Driver's License with a clean driving record
Must complete Tier One Training and pass the Tier One Certificate Exam within six (6) months of being hired. Access to Tier One training modules will be provided upon start date.
Minimum:
- Associate's degree from an accredited four-year college or university in Human Resources, Political Science, Public Administration, Business Administration, Social Work, Psychology, Sociology or related field.
- Two years of professional or paraprofessional experience in employment security, administration, examining, investigating, private employment placement work, call center activity or claims processing programs may be substituted on a year for year basis for required college education.
- Duties and responsibilities of this position must be performed at the official work site of the Department.
- May be required to travel for training and meetings.
Preferred:
Familiar with community agencies that provider services.
Pay:
Pay is $15.00 per hour working 28 hours per week in this position.
Our Organization and Mission:
FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.
In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.
FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)
Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/
The Work You Will Do:
The central focus of the Career Development Coach (CDC) role is to place actively engaged universal job candidates into open and available CareerSource Citrus Levy Marion internal job orders and to assist job candidates in preparing to conduct an effective job search. In fulfillment of this role, the Career Development Coach is responsible for interviewing and initially assessing job candidates to determine their qualifications, work history, job search strengths and challenges and areas of career interest. The Career Development Coach uses this information to match and then refer job candidates to open and appropriate job orders (both internal and external). CDCs conduct regular follow-ups with job candidates to facilitate job referrals, secure follow-up employment information (placements and entered employments) while ensuring all candidates have a Common Intake completed in EF. While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing i assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. The CDC documents all referrals, services, and follow-up activities in EF in accordance with established Local Operating Procedures.
The Difference You Will Make:
While working with job candidates, staff will provide qualifying and appropriate services including but not limited to resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling. Providing services to individuals seeking to secure employment and become self sufficient.
FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.
How You Will Grow:
FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:
- Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
- Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
- Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
- Uses knowledge acquired through education, training, or experience to complete tasks.
These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.
Where You Will Work:
- Chiefland is a city in Levy County, Florida, United States. The population was 2,316 at the 2020 census.
- Chiefland is known for some of its popular attractions, which include: Manatee Springs State Park. Chiefland Farmers Flea Market. Levy County Quilt Museum.
- The Gulf Coast is just 40 miles away and there are plenty of fresh water lakes nearby.
- Within a state having no state income tax for residents of Florida
- Cities near Chiefland, Florida: Gainesville, FL. Ocala, FL. Lake City, FL.
WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!
* State Group Insurance coverage options+
(health, life, dental, vision, and other supplemental option)
* Ongoing comprehensive training provided
* Career Growth
* Highly skilled, professional environment
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
WHERE YOU WILL WORK:
Chiefland:
Chiefland is a city in Levy County, Florida,
The “Gem of the Suwannee Valley,” Chiefland offers many different facets of quality living that make it one of the best places to live in Florida. Winner of the 2000 Florida Rural Community of the Year Award, the city of 2,000 residents – with thousands more nearby in the Greater Chiefland area- enjoys the best of two different worlds. Chiefland has largely remained true to its rural heritage. Farming is still an important way of life, and many newcomers have chosen to settle in the area to enjoy the peaceful, pastoral lifestyle amid some of the most beautiful natural surroundings in the country.
Southern hospitality still prevails in Chiefland as well. The city’s kind and gentle spirit is rooted in the strong participation in a wide variety of churches by many of its citizens. However, the city is also enjoying an unprecedented economic boom. The success of several major chain stores has helped to make Chiefland the commercial hub of the Tri-County area as businesses offering all manner of services have sprung up along the U.S. Highway 19 corridor. While area residents once had to travel as far away as Gainesville for many of their shopping needs, Chiefland has grown to the point where competition for sales of goods and services draw thousands of consumers to city businesses each day. Competition among professional services has also increased, bringing local citizens a wider variety of options in fields such as health care.
https://www.chieflandchamber.com/
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
