Requisition No: 851498
Agency: Agency for Health Care Administration
Working Title: 68065024 - SYSTEMS PROJECT ANALYST
Pay Plan: Career Service
Position Number: 68065024
Salary: $2,250.00 - $2,500.00 Biweekly
Posting Closing Date: 05/02/2025
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Systems Project Analyst / Info. Hub Support
Office of FX Program Administration (FXPA)
State of Florida Agency for Health Care Administration
This position is located in Tallahassee, FL or AHCA Field Office locations
Position Overview and Responsibilities
This position primarily provides Info Hub Support on the Knowledge Management and Program Training Team, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration and reports directly to the Knowledge Management and Program Training Lead. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.
Assist the Knowledge Management and Program Training Lead in the execution of team results through meetings with vendors, contractors and Agency staff, including support provided in regular meetings to identify problems and shortfalls and proposes solutions; facilitating the gathering of people for action to lead and complete a project and/or solutions;
Ensure compliance of Program and Team objectives, gaining and ensuring understanding of business and contract requirements, assisting module vendors in elaborating all testable requirements to meet the business need; validating testable requirements are thoroughly elaborated, working with SMEs and vendors to document accurately; ensuring that products, applications, and systems are in compliance with established quality standards, and meet customer requirements. Examples of the work involved are below.
Document Review & Identification of Improvement Opportunities
- Review system user guides/manuals/procedures, identifies knowledge gaps and builds missing content like Job Aids, Quick reference Guides, FAQs as needed to support successful go lives and operations.
- Review Medicaid policies and procedures, identifies knowledge gaps and builds missing content like Job Aids, Quick reference Guides, FAQs as needed to support successful go lives and operations.
- Review Module Vendor release notes and translate in Release note knowledge article.
- Review module vendor deliverables and participate in readiness planning. Identify knowledge gaps and build supplemental articles to fulfill program needs.
Development & Promotion of Knowledge Repository
- Build and maintain Frequently Asked Questions in Knowledge Repository for FX applications.
- Promote FX Knowledge Repository Info Hub utilization and training sessions to AHCA Bureaus and FX Sister Agencies for increase month over month utilization.
Training Support
- Utilize knowledge of Florida Medicaid processes, policies, and culture to guide development and management of integrated knowledge articles and identify FX Knowledge gaps.
- Partner with Knowledge Champions on each Bureau’s learning needs, management culture, and learning styles.
Other FX Support
- Create written reports and presentations and fact-finding research as assigned, being able to adapt to multiple assignments, gather and present consumable and actionable operational recommendations.
- Contribute to the overall FX Program strategy through the performance and completion of other duties and special projects as assigned.
Contact Tayna Hand for more information: 850-412-4060
Knowledge, Skills, and Abilities
- Excellent communication and interpersonal abilities.
- Ability to organize data into logical format for presentation in reports, documents, and other written materials.
- Proficiency in Microsoft Office Suite and operations management software.
- Ability to develop knowledge base articles and maintain Knowledge Repository.
- Ability to analyze data and make informed decisions.
- Ability to adapt quickly to changing priorities and work in a dynamic environment.
- Strong problem-solving skills, time management skills, and attention to detail.
- Preferred experience in health care sector or technological sector.
- Ability to navigate and participate in multiple daily meetings both virtually and in person.
- Ability to travel with or without accommodation.
Minimum Qualifications
- At least one year’s experience in electronic records management, information management technologies, data warehousing, business intelligence, or enterprise content management, working in a fast-paced environment managing multiple priorities.
Preferences
- Preference for moderate to extensive experience and abilities working with a Knowledge Base System or Knowledge Repository.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;
• Flexible Spending Accounts;
• State of Florida retirement options, including employer contributions;
• Generous annual and sick leave benefits;
• 9 paid holidays a year and 1 Personal Holiday each year;
• Career advancement opportunities;
• Tuition waiver for courses offered by Florida’s nationally ranked State University System;
• Training and professional development opportunities;
• And more!
Message from the Office of Health Care Connections (FX)
Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!
FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …
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- Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
- Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
- Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
- Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave
Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx
Thank you for your interest!
BACKGROUND SCREENING
It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
