Requisition No: 851497
Agency: Agency for Health Care Administration
Working Title: 68065015 - SENIOR INFO TECH BUSINESS CONSULTANT / INFO HUB LEAD
Pay Plan: Career Service
Position Number: 68065015
Salary: $2,610.00 - $2,900.00 Biweekly
Posting Closing Date: 05/02/2025
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Sr. Info Tech Business Consultant / Info Hub Lead
Office of FX Program Administration (FXPA)
State of Florida Agency for Health Care Administration
This position is located in Tallahassee, FL or AHCA Field Office locations
Position Overview and Responsibilities
This position serves as the Knowledge Repository – Info Hub Lead in the Transformation Unit, in the Office of Florida Health Care Connections (FX) in the Agency for Health Care Administration and reports directly to the Knowledge Management and Program Training Lead. FX is tasked with the modernization of the AHCA MES (Medicaid Enterprise Systems), driving a transformation of people, business processes, and technology. This position, and its Unit, are instrumental in coordinating and aligning business and technology in this transformation.
Assist the Knowledge Management and Program Training Lead in the execution of Transformation Team results through meetings with vendors, contractors and Agency staff, including support provided in regular meetings to identify problems and shortfalls and propose solutions; facilitating the gathering of people for action to lead and complete a project and/or solutions;
Ensure compliance of Transformation Unit objectives, gaining and ensuring understanding of business and contract requirements, assisting module vendors in elaborating all testable requirements to meet the business need; validating testable requirements are thoroughly elaborated, working with SMEs and vendors to document accurately; ensuring that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.
As FX Knowledge Repository Lead, the person filling this position will be expected to manage and oversee the FX Knowledge Repository for the Training Program within FX Projects and FX Enterprise Training Operations and support delivery of new FX information systems and interfaces, as well as the daily support, maintenance, and enhancement of existing FX Medicaid system operations to directly support AHCA's mission. Key responsibilities of this position are listed below:
Development of Knowledge Repository
- Lead team to fill gaps through the creation and publication of Info Hub Knowledge articles.
- Partner with Knowledge Champions on each Bureau’s learning needs, management culture, and learning styles.
- Review system user guides/manuals/procedures, identifies knowledge gaps and build missing content such as Job Aids, Quick Reference Guides, and FAQs as needed to support successful implementation and ongoing operations.
- Review Module Vendor release notes and translate in Release Note Knowledge Articles.
- Review module vendor deliverables and participate in readiness planning.
- Identify knowledge gaps and build supplemental articles to fulfill program needs.
- Build and maintain Frequently Asked Questions in Knowledge Repository for FX applications.
- Lead Unified Operations Center Knowledge Repository Operations contractual project and operations Service Level Management performance and deliverables.
Promote & Provide Training for Knowledge Repository
- This quasi-technical position is responsible for working with customers and stakeholders to understand Medicaid application software and internal and external system user workflows and drive technical teams to produce clear and concise user communications from complex technical documentation.
- Promote FX Knowledge Repository Info Hub utilization and training sessions to AHCA Bureaus and FX Sister Agencies for increase month over month utilization.
- Provide FX knowledge articles weekly reports to Transformation Leadership along with recommendations for additional learning.
- Keep contact information up to date for Knowledge Repository Subject Matter Expertise Stakeholders, FX Knowledge Champions, Info Hub Knowledge Management Content Creation and Approvers per knowledge area.
- Build and manage FX Knowledge Management standards and process definitions to support FX Knowledge Management and Training Program.
- Manage and report on FX Knowledge Repository, including the management of versions, file-naming conventions, knowledge organization and the determination of a document’s readiness for publication.
- Support FX Service Desk Knowledge Repository for Medicaid Providers, Recipients, AHCA Bureaus, Sister Agencies, and IT Services.
Continuous Quality Improvement
- Build and monitor Knowledge Repository Info Hub KPIs for projects and continuous quality improvement activities.
- Review Medicaid policies and procedures, identifies knowledge gaps and builds missing content such as Job Aids, Quick reference Guides, FAQs as needed to support successful implementation and ongoing operations.
- Manage Knowledge Repository continuous quality improvement processes across modules and produce quarterly knowledge updates to FX Knowledge Champions, FX Leaders, and Module Vendors.
- Utilize knowledge of Florida Medicaid processes, policies, and culture to guide development and management of integrated knowledge articles and identify FX Knowledge gaps.
Other FX Support
- Create written reports and presentations and fact-finding research as assigned, being able to adapt to multiple assignments, gather and present consumable and actionable operational recommendations.
- Contribute to overall Transformation Team and FX Program strategy through the performance and completion of other duties and special projects as assigned.
Contact Tayna Hand for more information: 850-412-4060
Knowledge, Skills, and Abilities
- Excellent communication and interpersonal abilities.
- Ability to organize data into logical format for presentation in reports, documents, and other written materials.
- Proficiency in Microsoft Office Suite and operations management software.
- Ability to develop knowledge base articles and maintain Knowledge Repository.
- Ability to analyze data and make informed decisions.
- Ability to adapt quickly to changing priorities and work in a dynamic environment.
- Strong problem-solving skills, time management skills, and attention to detail.
- Preferred experience in the health care sector or technological sector.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Ability to navigate and participate in multiple daily meetings both virtually and in person.
- Ability to travel with or without accommodation
Minimum Qualifications
- At least three years’ experience in electronic records management, information management technologies, data warehousing, business intelligence, or enterprise content management, working in a fast-paced environment managing multiple priorities.
Preferences
- Preference for extensive experience and abilities in using, managing, and maintaining Knowledge Management Systems (KMS) and knowledge base software.
- Preference for a bachelor's degree in knowledge management or a related field like information science, library science, or business administration. (Six years’ work experience in a related field can substitute for a degree.)
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;
• Flexible Spending Accounts;
• State of Florida retirement options, including employer contributions;
• Generous annual and sick leave benefits;
• 9 paid holidays a year and 1 Personal Holiday each year;
• Career advancement opportunities;
• Tuition waiver for courses offered by Florida’s nationally ranked State University System;
• Training and professional development opportunities;
• And more!
Message from the Office of Health Care Connections (FX)
Do you want to impact people’s lives with your work? Do you want to be a part of a team that works hard and supports your efforts? Come work at FX!
FX (Florida Health Care Connections), is a transformation to ensure our Agency’s mission of Better Health Care for All Floridians continues for generations to come. Come join us and …
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- Jump into the front end of creating and implementing innovative solutions for Government Healthcare programs;
- Take part in one of the largest transformation initiatives in Florida’s history and make a lasting impact for millions of people statewide;
- Enjoy working with a team known for their diligence and collaboration and perceived as a leader among similar programs in the nation;
- Enjoy benefits offered as a State of Florida employee, including health insurance options; pension and investment retirement plans; and sick and annual leave
Learn more at: https://ahca.myflorida.com/medicaid/florida-health-care-connections-fx
Thank you for your interest!
BACKGROUND SCREENING
It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
